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privacy policy

privacy policy

Arden Hotel Aso and Dondokoyu are requested to provide information such as the customer's name, address, and telephone number in order to carry out their business upon request. The hotel's representatives, managers, and all employees are committed to protecting personal information by ensuring that all employees comply with laws and other standards regarding personal information protection.

1. About the collection and use purpose of personal information

We ask for your personal information in the following cases:

(1) For reservations, applications, and consultations regarding Arden Hotel Aso, Dondokoyu facilities, and various services, such as accommodation, weddings, and banquets by telephone and other methods
(2) When selling products
(3) When requesting various materials
(4) Responses to various questionnaires
(5) When other personal information is required (In this case, the purpose of use will be notified to the person in advance.

2. Purpose of use of personal information

Personal information received from customers will be used for the following purposes.

(1) Confirmation of reservation / application / consultation
(2) Contact from Arden Hotel Aso and Dondokoyu
(3) Reply to customer inquiries
(4) Sending / Guidance to customers who wish
(5) Identification of services provided by Arden Hotel Aso and Dondokoyu (including consignment services associated with the performance of the hotel)
(6) When there is a request and consent from the customer

3. Provision of personal information to third parties

The personal information you provide will not be provided to third parties except as noted below.

(1) When the customer's consent is obtained
(2) When requested by law
(3) When entrusting operations necessary for maintenance and management of computer systems

4). About the safety management of personal information

(1) For the safety of personal information, we take reasonable safety controls to prevent unauthorized access, loss, destruction, falsification and leakage.
(2) In addition to providing employees with appropriate education and improving their knowledge and awareness, when outsourcing the handling of personal information, we will provide necessary and appropriate supervision.

5. Contact point for personal information

For inquiries regarding the handling of personal information of Arden Hotel Aso, Dondokoyu, please contact the following.

〒 869-1402
Shimono, Minamiaso Village, Aso District, Kumamoto Prefecture 147-10
Phone number 0967-35-1241